Terms of Sales

Terms of Sales



To confirm the reservation, the following steps must be followed:
• A minimum deposit equal to 30% of the rental price not including extras previously reserved. By express agreement between the parties, it is agreed that this amount is a down payment, not a non-refundable deposit.
• The booking confirmation duly dated and signed.
The balance of the total rental price must be paid no later than one month before the arrival date of your stay.
If the balance is not paid one month before the tenant’s arrival date, the Chalets Tâmo management company reserves the right to cancel the stay. In this case, the deposit will only be returned to the tenant if the chalet is the subject of a new rental on the same dates at the same price.
The price must be paid in full, in a single payment, on the day of the reservation if this is made within a period equal to or less than one month before the start date of the stay or if the chosen reservation is non-cancellable, non-refundable.
All our prices are in Euros, indicated all taxes included, and including the rent and related rental charges. Additional charges are at the customer’s expense.
The tenant agrees to take possession of the premises on the dates and times set in the booking confirmation.

The keys and access codes will only be handed over after payment:

• A deposit of €1000 per chalet by cheque, cash or bank transfer (augmented by 5% for transfers outside France),

• The payment of the reserved ancillary services, if applicable, and the tourist tax.

If the deposit is stipulated “cashed” on this contract, it must be transferred at the time of the rental balance one month before arrival.

The rental price does not include:
• Tourist tax (€2.48 per day, per person over 18)
• All ancillary services: airport transfers, ski equipment, ski passes and others.
• Any bank charges payable by the customer. (For credit card payments exceeding €5000 cumulative, bank charges of 1% of the amount collected will be charged.)



• Any cancellation must be notified by email to contact@chaletstamo.fr.
• The date the email is sent will determine the cancellation date.
• In the event of cancellation by the tenant, the conditions listed on the booking confirmation will be applied.
For any cancellation for which the reason is justified, and in the event of our re-letting of the property, the amount paid may be returned to the tenant who was unable to honour his contract. Stays which are shortened or interrupted by the tenant are not liable for any refund.
If the Chalets Tâmo management company is forced to cancel the stay in the accommodation provided, due to acts of third parties or external circumstances, it will provide accommodation of the same category, if possible, without additional invoicing. Otherwise, it agrees to immediately reimburse the full amount paid.



Our teams are committed to implement our health and safety procedures in the chalets in order to welcome you under optimum conditions.
Please note, however, that in these uncertain times, we cannot guarantee that all our usual services will be continued. We will strictly comply with the regulations in force. At this point, the uncertainty of the reopening of bars and restaurants as well as the full or partial opening of the ski area, persists.
For any reservation made, and in the event of the implementation of new measures such as confinement or travel restrictions by the French government that does not allow French citizens to stay in the property or the complete closure of the ski area due to a pandemic, a full charge-free refund of your rental / reservation will be made.

We would like to draw the attention of our customers who do not reside in France: at this point, uncertainty over the opening of borders persists and we cannot guarantee you that on the dates of your stay the situation will allow you to travel freely. If border restrictions were to be put in place by the French government or by the tenant’s government of origin, the full refund of your rental / reservation will be made free of charge. On the other hand, if quarantine measures are imposed on you by the French government or by the government of origin or following an infection with Covid-19 or other virus, no refund could be claimed and the applicable cancellation conditions will be those confirmed in your booking confirmation.



All personal items or effects belonging to the tenant are the latter’s own responsibility.
Regarding the rented property, the tenant is responsible for the damage he causes. The tenant will therefore be required to take out insurance with an insurance company against the risks of theft, fire, broken glass and water damage. Tenants must also be insured to cover all rental risks including rental furniture and the recourse of neighbours, and they must be able to provide evidence of this insurance at the request of the owner or his agent. Consequently, the latter decline all responsibility for the recourse that their insurance company may exercise against the policyholder in the event of a claim.



Goods and movable objects may suffer only from the depreciation resulting from the normal use for which they are intended.
The security deposit is paid to cover any damage caused to the rented goods.
The security deposit paid by the tenant will be kept until the inventory of fixtures is carried out by the management company Chalets Tâmo after the departure of the customer. It can be cashed.
The security deposit (€1000 per chalet) will be presented at the latest when the keys to the rented chalet are handed over.

• Payment either by cheque, cash or bank transfer (augmented by 5% for transfers outside France),
This deposit will be returned within a maximum period of two weeks after the departure of the tenant, after deduction of the cost of repairing the premises if damage was observed.
If the security deposit is not sufficient to cover the costs due to damage, the tenant agrees to pay the balance on first request.



An increase of up to 20% (on the price excluding French value added tax: “TVA”) may be added to our concierge services (taxi transfers, cleaning, etc.)
The re-invoicing by the Chalets Tâmo management company for services having a reduced TVA rate will necessarily lead to a change in TVA at the common law rate* except for services subject to disbursement.
*As of January 01, 2014, the common law TVA rate is 20%.

The sale of alcoholic products will only take place during meals as specified in the law relating to the Great Restoration License acquired by the management company Chalets Tâmo.



Certain additional services subject to reduced value added tax ‘TVA’ are provided to you as part of payment. Being an intermediary, the management company Chalets Tâmo is mandated by its client to purchase the product or service (ski passes, ESF ski lessons) at a reduced rate of TVA from the company concerned. This is a reimbursement paid out on behalf of others and the intermediary. The management company Chalets Tâmo does not have to subject to TVA the sums reimbursed by the principal. The management company Chalets Tâmo does not practice a margin and the service is purchased at the public price displayed at the service provider’s cash desks.



Each tenant must present himself upon arrival at the address – 42 rue des Tremplins Olympique, 73120 Courchevel Le Praz.
• Rentals start from 4:00 p.m., unless otherwise specified in the booking confirmation.
• Any late arrival, after 7:00 p.m., must be reported to the Chalets Tâmo management company before 12:00 p.m. to organise a late arrival without additional cost.



• On the day of departure, the chalet must be vacated before 10 am, and the keys handed over.
• Any payable late check-out at noon may be considered only on request from the manager and subject to availability. Otherwise and for any other late departure, penalties will be applied at an amount between €300 and €1,500 per hour depending on the period concerned.
• The overall payment of the end of stay invoice must be paid, at the latest, on the day of the tenant’s departure. Any extras consumed thereafter will be automatically debited by bank authorisation and the invoice sent by email to the customer.
• Any key, remote control, parking acces card or beeper not returned will be billed at the purchase price.



The length of stay is specified in the special conditions of this contract. The tenant may not, under any circumstances, authorise himself to remain in the premises at the end of this period, except with the agreement given by the management company Chalets Tâmo, for an additional price, which will be prorated to the price of the stay.
The tenant declares on his honour that he does not exercise and does not seek to exercise any profession in the rental and that the premises covered by this contract are only rented to him as a temporary residence: these are important conditions without which this rental would not have been granted.



The entry and exit inventory checks will be carried out unilaterally by the management company Chalets Tâmo before the arrival and after the departure of the tenant. Should the inventory not be agreed by both parties, the tenant will have 48 hours to make any complaint. After this period, the rented goods will be considered free from any additional damage specified when entering the premises.



Destination of premises: exclusive use of furnished seasonal rentals.
• Holiday occupation of the rented chalet, which is owned by individuals. The tenant agrees to use it only temporarily. This chalet will in no case be his main or secondary residence and the tenant will not exercise any professional, craft or commercial activity therewithin.
• The tenant agrees to take the rented premises in the condition in which they find it upon arrival and as it is described in the terms of this contract.
• Occupation of the chalet is in a way in which the neighbourhood is not harmfully impacted. The tenant(s) must not create any nuisance, sound or otherwise.
• The tenant undertakes to use the furniture and objects furnishing the rented property for the use for which they are intended and in the places in which they are located. It is strictly forbidden to transport furnishings and objects outside of the rented premises.
• Personal occupation of the premises, and under no circumstances to sublet, even free of charge, or assign their rights to this agreement without the consent of the management company of Chalets Tâmo. The tenant will stay in the rented premises, and may not, under any circumstances, store furniture there, except for linen and small items.
• Keep the premises in good condition during the stay.
• Do not introduce any animal, unless authorised by the Chalets Tâmo management company, which will first seek the owner’s agreement, and require a supplementary charge.
• Notify the agency of any minor maintenance work the tenant may have noticed.
• Allow work to be carried out in the case of an obvious emergency, whatever the work may be. If the work to be carried out is due to deterioration attributable to the tenant, the work will be re-invoiced to the tenant.
• The tenant remains responsible for any deterioration or destruction of the objects made available to him as an accessory to the building, and for any damage that may be caused to the chalet or to any facilities whatsoever, as a result of abnormal use, in particular to electrical and heating appliances, or obstruction of WCs, washbasins, bathtubs or basins by objects liable to clog the pipes. In the event of a suspected deterioration, the manager of the Chalets Tâmo management company will have access to the leased property to make all the necessary findings.



The Chalets Tâmo management company undertakes to provide the chalet and its accessories, as described in the description received when booking and to comply with the obligations resulting from this contract.



Any complaint relating to a service must be addressed to the Chalets Tâmo management company within 48 hours of entering the premises.
The tenant’s waiver of one or more services included in the package cannot be refunded or compensated by the management company Chalets Tâmo



This contract is established for a maximum capacity of people, referred to in the specific conditions of the rental contract. The number of occupants must in no case exceed the maximum capacity indicated on the booking confirmation.
In the event of an unauthorised overrun, the Chalets Tâmo management company may refuse to allow excess people to occupy the premises.



For rentals equipped with a wellness area, it is specified that all the equipment has a security system in accordance with the standards required.
A user and / or explanatory manual is given to the tenant which will be explained during the arrival procedure for customers in the chalet who will be required to acknowledge it.



In the absence of payment by the set deadlines or failure to perform any clause of this commitment, and eight days after formal notice has not been received, the Chalets Tâmo management company may demand the immediate termination of this agreement and the tenant must leave the places rented by simple order of the summary judge.



Tenants’ personal data collected under this contract are subject to the processing necessary for its execution. They are likely to be used in the context of the application of regulations such as those relating to the fight against money laundering and the financing of terrorism.
Your personal data is kept for the duration of the execution of this contract, plus the applicable statutory limitation periods. They are intended for the Chalets Tâmo EI management company.
The person responsible for processing personal data is located at the headquarters of the Chalets Tâmo management company – 42 Rue des Tremplins Olympique – 73120 Courchevel Le Praz.
In accordance with the Data Protection Act, you have the right to access, rectify, delete, oppose and port your data by contacting contact@chaletstamo.fr. You can bring any complaint before the CNIL (www.cnil.fr).
In the event that telephone numbers have been collected, you are informed of the option of registering on the list of opposition to canvassing provided for in favour of consumers (Article L. 223-1 of the Consumer Code).



This mandate is drawn up in French and translated into English for the benefit of English-speaking guests. Despite all precautions, in the event of a discrepancy resulting from the translation, the parties agree that the French language version prevails.

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